Returns Policy

All our Products are made from the highest quality materials available, with the highest of workmanship.

In the unlikely event that any of our products are found to be defective we will happily arrange for a replacement, as all of our products are 100% Guaranteed against faulty workmanship or material.

Returns will NOT BE ACCEPTED OR CREDITED, including cancellation of order will be NOT accepted once the order is placed , as most of the products are ordered  and manufactured specifically for you, due the extremely high number of products variations that we offer, diameter, length, style and colour, etc.

The product that you have chosen will have likely have been made specifically for your order, so returns due to change of mind  or change of circumstances  WILL NOT BE ACCEPTED OR CREDITED.

So please ensure that you make the right selection to avoid any unnecessary problems

Return of goods is not permissible under any circumstance due to change of mind  or incorrect selection, other than in situations whereby the product has been proven to have delivered in a faulty or damaged condition.

a. The Buyer must notify the Seller by phone on 1300 853 323 or by email to info@metronproducts.com.au within 2 business days of receiving delivery of the order if the goods are found to be faulty or delivered in a faulty condition.

b. No items are returned with writing or stickers on the original packaging. The Buyer must put all markings for return postage on the outer postal packaging.